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Patient Flow Podcast

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NYU Winthrop Hospital Uses Data to Drive Joint Commission Compliance

Ann Hanford, Director of Patient Flow at NYU Winthrop Hospital joins us for this episode of the Patient Flow Podcast.  Hanford discusses how her team used TeleTracking’s reporting capabilities to develop comprehensive documentation to demonstrate compliance with The Joint Commission.

Episode Breakdown:

  • The team used different reports from solutions such as BedTracking®, TransportTracking® and PreAdmitTracking® to establish baseline performance, set goals and create action plans for improvement.
  • Priorities included: improving the efficiency of the bed cleaning process, improving bed placement times for newly admitted patients, enhancing the situational awareness of patient discharge status on each unit, improving the efficiency of patient transport
  • Action plans for each priority have had a positive impact on clinical, operational and financial metrics, including decreases in bed request to occupy time; decreases in patient transport trip times; and increases in the number of patient discharged by noon.

P.S. Learn even more about Ann’s experience with achieving compliance with The Joint Commission’s patient flow recommendation in the Winter 2018 issue of Patient Flow Quarterly.

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Categories: Client Success, Patient Flow, TeleTracking

Sarasota Memorial Health Care System Maximizes Operating Room Suites

Charlotte Damato, Lean-Six Sigma Quality Coach for Sarasota Memorial Health Care System [SMH] in Sarasota, Florida joins us for this episode of the Patient Flow Podcast.  Damato discusses how increased demand impacted SMH and led to the decision to improve the efficiency of their existing 34 operating room suites. Through a combination of TeleTracking’s Clinical Workflow™ Suite, Lean techniques and process redesign, and staff development, SMH increased on-time surgery starts, decreased OR turnover time and increased utilization.

Episode Breakdown:

  • Key factors that needed to be addressed were the redesign of OR processes; availability of equipment and instrumentation for surgeons to start on time; and improved communication between pre-op and OR suites.
  • Almost immediately the number of phone calls from the OR to the peri-operative area dropped because staff could see every patient who was either in registration, or in surgery check-in.
  • Surgeons were engaged in the process and committed to its success.
  • Collaboration with the Manager of Transport in getting the first cases of the day where they need to be in a timely manner.
  • Expansion to the catherization lab and endoscopy areas in 2018.

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Categories: Client Success, Patient Flow, TeleTracking

Innovative Interventions Lead to Improved Patient Flow I Part Two

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

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Categories: Client Success, Patient Access, Patient Flow

Innovative Interventions Lead to Improved Patient Flow I Part One

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

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Categories: Client Success, Patient Access, Patient Flow, TeleTracking

Patient Volumes on the Rise with Transfer Center Technology I Part One

Elisa Ayers, Director of Patient Placement Center, Baylor Scott and White Health  joins us on this episode of Patient Flow Podcast.  Elisa discusses the strides BS&W has made since opening their transfer center in 2009 in order to streamline and improve the patient transfer experience for patients, physicians and hospital staff.

Episode Breakdown:

  • BS&W focused on in-patient volume first, which taught them a lot about building relationships with physicians, understanding what it was that they were looking for, and what they needed to make a decision about bringing a patient into the healthcare system.
  • There has been a shift in perceptions about what a community medical center can provide making it possible to keep patients in their community rather than sending them to the Dallas campus.
  • An executive committee was formed to look at the transfer center process as a whole.
  • BS&W has started the process of centralizing patient placement which will provide quicker access to bed availability at the different campuses.

P.S. Elisa was recently featured in our Summer 2017 Issue of Patient Flow Quarterly™. Click here to download the article.

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Categories: Client Success, Command Center, Patient Access, Patient Flow, TeleTracking, Uncategorized

Better Patient Flow = Better Patient Care at Freeman Health System

Anita Bowers, IT Clinical Analyst for Freeman Health System in Joplin, Missouri joins us for this episode of the Patient Flow Podcast.  Bowers discusses how improvements in Freeman’s patient flow processes have made it possible to help a patient get to the right bed in a timely manner, as well as receive the services they need throughout their care journey.

Episode Breakdown:

  • TeleTracking experts are always available to work through process changes and implement new work flows that ultimately enable better care for patients.
  • Freeman has been an early adopter for solutions like Community Access Portal and On Call Scheduling. It has been a positive experience to provide valuable, thoughtful feedback and see it turn into enhancements.
  • Employee engagement is strong because executives and leaders are focused and passionate about patient flow and making sure everyone understands the end goals.
  • Next steps include implementing patient dashboards, reconfiguring all patient portal views and implementing iconology.

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Categories: Patient Access, Patient Flow, TeleTracking

Using Lean Six Sigma to Solve Common Healthcare Challenges

Bill Griffith, TeleTracking’s Vice President of Performance Improvement, joins us for this episode of Patient Flow Podcast.  Griffith discusses his approach to solving healthcare challenges using Lean Six Sigma, as well as proven methodologies that have been successfully employed in manufacturing.

Episode Breakdown:

  • We are constantly evaluating our products and services to ensure that we’re doing the right thing for our customers.
  • The importance of spending time walking the floors [a Gemba walk], in order to effectively implement lean techniques and understand the intricacies at different sites.
  • Working with executive teams to prioritize challenges, put values behind them, and help them move forward.
  • Optimizing processes at existing client sites through assessments and roadmaps, and a more advanced analytics platform.

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Categories: Patient Flow, TeleTracking

TeleTracking’s Migration to the Cloud

Michael Coen, TeleTracking’s Vice President, Engineering, joins us for this episode of Patient Flow Podcast.  Coen discusses TeleTracking’s process of migrating to the Cloud and how these advancements are benefiting clients.

Episode Breakdown:

  • We started the migration to the Cloud two years ago with the launch of the TeleTracking IQ platform and are making good forward progress.
  • We’ve integrated several of our on-premise solutions, so that they are compatible with our Cloud offerings.
  • The Cloud is scalable―as an organization grows, the Cloud grows with it. In addition, its centralized environment improves security.
  • Migration to the Cloud is tailored to the specific needs of clients depending on what pieces of software they already have their environment.

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Categories: Uncategorized

Leading the Patient Transport Team at North Mississippi Medical Center [NMMC]

Phyllis McKoin, supervisor of the ambassador program (patient transporters) at North Mississippi Medical Center, joins us for this episode of Patient Flow Podcast.  McKoin, who has led the program for the past 24 years, shares how the shift to an automated transport system had a positive impact on NMMC’s discharge process.

Episode Breakdown:

  • The ambassador program was originally created with the sole purpose of keeping nursing at the bedside.
  • Phyllis engaged her team and helped them adapt to the culture change by letting her team know she was there for them and would not ask them to do anything she wouldn’t do first.
  • The team could collect and have visibility to the data they needed, identify challenges, and then adjust to meet patient needs.
  • Transport times have decreased over the years―in fact they recently met their goal of 35 minutes or less.
  • Executive engagement has been key to the ambassador program’s success

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Categories: Patient Access, TeleTracking

The Role of Client Success Management at TeleTracking

Tammy Moore, Vice President, Client Success Management for TeleTracking joins us for this episode of  Patient Flow Podcast. Tammy shares her thoughts on the evolution of the Client Success Management program and how it helps clients realize the full potential of TeleTracking’s patient flow solutions.

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Categories: Center of Excellence, Client Success, TeleTracking, TeleTracking Experts
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