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Patient Flow Podcast

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Community Placement—Extending Care Across the Continuum

TeleTracking’s Karlin Miller, Director, Market Development and Tom Perry, Product Manager, join us on this episode of the Patient Flow Podcast to discuss Community Placement―the newest addition to TeleTracking’s suite of capacity management solutions.  Karlin and Tom discuss how Community Placement is expanding TeleTracking’s reach beyond the walls of the hospital and into the post-acute space.

Episode breakdown:

  • Community Placement creates a seamless pathway between the hospital and the skilled nursing facility, acute rehab facility, or any other post-acute offering. This pathway promotes continuity of care, which is critical to providing positive outcomes.
  • The benefit to acute care providers is the ability to open up more capacity, for more patients, sooner than they could have previously.
  • The benefit to post-acute providers is increased visibility and the ability to create a stronger relationship within a healthcare network.
  • Patients and families benefit from the streamlined process, reduced stress and anxiety, and lower wait times.

P.S. To learn more about the benefits of Community Placement, download our data sheet!

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Categories: Patient Access, Patient Flow, Patient Throughput, TeleTracking

Transformational Change Driven by Centralized Patient Placement

Betty Sopko, IT Manager, Business Applications with University Hospitals [UH], joins us for this episode of the Patient Flow Podcast.  Betty discusses UH’s shift to a “just say yes” culture, increasing the placement of low-acuity patients at their community hospitals and implementing a centralized patient placement model.

Episode breakdown:

  • The centralized patient placement center was established a few miles away from the main hospital.  Executives were highly engaged in the process and effective design of the space was a priority.
  • Analytics and system-wide access to dashboards has increased visibility and transparency.  Access to data drives all staff members to look for ways to constantly improve processes and strive to provide the best possible care for their patients.
  • TeleTracking’s Advisory Services team provided support throughout the implementation process and continues to be active and involved in patient flow councils at each of the hospitals.

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Categories: Centralized Patient Placement, Client Success, Patient Throughput

The Art and Science of Patient Discharge

Deb Kaczynski, Managing Consultant with TeleTracking’s advisory services team, joins us for this episode of the Patient Flow Podcast.  Deb discusses that while creating capacity early in the day in order to accommodate and reduce wait times for ED (emergency department) arrivals and PACU (post-anesthesia care unit) patients, it’s also important to be mindful of putting too much pressure on valuable hospital resources.

Episode breakdown:

  • The science of Queuing Theory and the Utilization Curve
  • Patient Transport and Environmental Services staff end up being overextended in order to move patients and clean rooms
  • Evidence suggests that with all this activity, corners may be cut and mistakes may be made
  • A more effective approach involves staggering patient discharges over a 24-hour cycle and focusing on the timely transitioning of just a few appropriate patients earlier in the day.

P.S. To learn more about the benefits of staggering patient discharges over a 24 hour cycle, check out Deb’s recent blog.

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Categories: Discharge Efficiency, Patient Flow, Patient Throughput, TeleTracking, TeleTracking Experts

NYU Winthrop Hospital Uses Data to Drive Joint Commission Compliance

Ann Hanford, Director of Patient Flow at NYU Winthrop Hospital joins us for this episode of the Patient Flow Podcast.  Hanford discusses how her team used TeleTracking’s reporting capabilities to develop comprehensive documentation to demonstrate compliance with The Joint Commission.

Episode Breakdown:

  • The team used different reports from solutions such as BedTracking®, TransportTracking® and PreAdmitTracking® to establish baseline performance, set goals and create action plans for improvement.
  • Priorities included: improving the efficiency of the bed cleaning process, improving bed placement times for newly admitted patients, enhancing the situational awareness of patient discharge status on each unit, improving the efficiency of patient transport
  • Action plans for each priority have had a positive impact on clinical, operational and financial metrics, including decreases in bed request to occupy time; decreases in patient transport trip times; and increases in the number of patient discharged by noon.

P.S. Learn even more about Ann’s experience with achieving compliance with The Joint Commission’s patient flow recommendation in the Winter 2018 issue of Patient Flow Quarterly.

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Categories: Client Success, Patient Flow, TeleTracking

Sarasota Memorial Health Care System Maximizes Operating Room Suites

Charlotte Damato, Lean-Six Sigma Quality Coach for Sarasota Memorial Health Care System [SMH] in Sarasota, Florida joins us for this episode of the Patient Flow Podcast.  Damato discusses how increased demand impacted SMH and led to the decision to improve the efficiency of their existing 34 operating room suites. Through a combination of TeleTracking’s Clinical Workflow™ Suite, Lean techniques and process redesign, and staff development, SMH increased on-time surgery starts, decreased OR turnover time and increased utilization.

Episode Breakdown:

  • Key factors that needed to be addressed were the redesign of OR processes; availability of equipment and instrumentation for surgeons to start on time; and improved communication between pre-op and OR suites.
  • Almost immediately the number of phone calls from the OR to the peri-operative area dropped because staff could see every patient who was either in registration, or in surgery check-in.
  • Surgeons were engaged in the process and committed to its success.
  • Collaboration with the Manager of Transport in getting the first cases of the day where they need to be in a timely manner.
  • Expansion to the catherization lab and endoscopy areas in 2018.

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Categories: Client Success, Patient Flow, TeleTracking

Innovative Interventions Lead to Improved Patient Flow I Part Two

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

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Categories: Client Success, Patient Access, Patient Flow

Innovative Interventions Lead to Improved Patient Flow I Part One

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

» Learn More

Categories: Client Success, Patient Access, Patient Flow, TeleTracking

Patient Volumes on the Rise with Transfer Center Technology I Part One

Elisa Ayers, Director of Patient Placement Center, Baylor Scott and White Health  joins us on this episode of Patient Flow Podcast.  Elisa discusses the strides BS&W has made since opening their transfer center in 2009 in order to streamline and improve the patient transfer experience for patients, physicians and hospital staff.

Episode Breakdown:

  • BS&W focused on in-patient volume first, which taught them a lot about building relationships with physicians, understanding what it was that they were looking for, and what they needed to make a decision about bringing a patient into the healthcare system.
  • There has been a shift in perceptions about what a community medical center can provide making it possible to keep patients in their community rather than sending them to the Dallas campus.
  • An executive committee was formed to look at the transfer center process as a whole.
  • BS&W has started the process of centralizing patient placement which will provide quicker access to bed availability at the different campuses.

P.S. Elisa was recently featured in our Summer 2017 Issue of Patient Flow Quarterly™. Click here to download the article.

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Categories: Client Success, Command Center, Patient Access, Patient Flow, TeleTracking, Uncategorized

Better Patient Flow = Better Patient Care at Freeman Health System

Anita Bowers, IT Clinical Analyst for Freeman Health System in Joplin, Missouri joins us for this episode of the Patient Flow Podcast.  Bowers discusses how improvements in Freeman’s patient flow processes have made it possible to help a patient get to the right bed in a timely manner, as well as receive the services they need throughout their care journey.

Episode Breakdown:

  • TeleTracking experts are always available to work through process changes and implement new work flows that ultimately enable better care for patients.
  • Freeman has been an early adopter for solutions like Community Access Portal and On Call Scheduling. It has been a positive experience to provide valuable, thoughtful feedback and see it turn into enhancements.
  • Employee engagement is strong because executives and leaders are focused and passionate about patient flow and making sure everyone understands the end goals.
  • Next steps include implementing patient dashboards, reconfiguring all patient portal views and implementing iconology.

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Categories: Patient Access, Patient Flow, TeleTracking

Using Lean Six Sigma to Solve Common Healthcare Challenges

Bill Griffith, TeleTracking’s Vice President of Performance Improvement, joins us for this episode of Patient Flow Podcast.  Griffith discusses his approach to solving healthcare challenges using Lean Six Sigma, as well as proven methodologies that have been successfully employed in manufacturing.

Episode Breakdown:

  • We are constantly evaluating our products and services to ensure that we’re doing the right thing for our customers.
  • The importance of spending time walking the floors [a Gemba walk], in order to effectively implement lean techniques and understand the intricacies at different sites.
  • Working with executive teams to prioritize challenges, put values behind them, and help them move forward.
  • Optimizing processes at existing client sites through assessments and roadmaps, and a more advanced analytics platform.

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Categories: Patient Flow, TeleTracking
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