Deb Kaczynski, Managing Consultant with TeleTracking’s advisory services team, joins us for this episode of the Patient Flow Podcast. Deb discusses that while creating capacity early in the day in order to accommodate and reduce wait times for ED (emergency department) arrivals and PACU (post-anesthesia care unit) patients, it’s also important to be mindful of putting too much pressure on valuable hospital resources.
- The science of Queuing Theory and the Utilization Curve
- Patient Transport and Environmental Services staff end up being overextended in order to move patients and clean rooms
- Evidence suggests that with all this activity, corners may be cut and mistakes may be made
- A more effective approach involves staggering patient discharges over a 24-hour cycle and focusing on the timely transitioning of just a few appropriate patients earlier in the day.
P.S. To learn more about the benefits of staggering patient discharges over a 24 hour cycle, check out Deb’s recent blog.
Listen to this episode:
Deb Kaczynski MS, CBB
Managing Consultant, Advisory Services
In Deb’s role, she supports organizations by influencing how they adopt technology through change management and process redesign.
Ms. Kaczynski joined TeleTracking after more than 20 years with the University of Pittsburgh Medical Center (UPMC), where her work focused on hospital operations and administration. She also has experience with Toyota Production System methods, is a certified Six Sigma Black Belt, and has worked with the Institute for Healthcare Improvement as a faculty member, teaching seminars on patient flow both in the United States and internationally.