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Patient Flow Podcast

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Category Archives: Client Success

Transformational Change Driven by Centralized Patient Placement

Betty Sopko, IT Manager, Business Applications with University Hospitals [UH], joins us for this episode of the Patient Flow Podcast.  Betty discusses UH’s shift to a “just say yes” culture, increasing the placement of low-acuity patients at their community hospitals and implementing a centralized patient placement model.

Episode breakdown:

  • The centralized patient placement center was established a few miles away from the main hospital.  Executives were highly engaged in the process and effective design of the space was a priority.
  • Analytics and system-wide access to dashboards has increased visibility and transparency.  Access to data drives all staff members to look for ways to constantly improve processes and strive to provide the best possible care for their patients.
  • TeleTracking’s Advisory Services team provided support throughout the implementation process and continues to be active and involved in patient flow councils at each of the hospitals.

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Categories: Centralized Patient Placement, Client Success, Patient Throughput

NYU Winthrop Hospital Uses Data to Drive Joint Commission Compliance

Ann Hanford, Director of Patient Flow at NYU Winthrop Hospital joins us for this episode of the Patient Flow Podcast.  Hanford discusses how her team used TeleTracking’s reporting capabilities to develop comprehensive documentation to demonstrate compliance with The Joint Commission.

Episode Breakdown:

  • The team used different reports from solutions such as BedTracking®, TransportTracking® and PreAdmitTracking® to establish baseline performance, set goals and create action plans for improvement.
  • Priorities included: improving the efficiency of the bed cleaning process, improving bed placement times for newly admitted patients, enhancing the situational awareness of patient discharge status on each unit, improving the efficiency of patient transport
  • Action plans for each priority have had a positive impact on clinical, operational and financial metrics, including decreases in bed request to occupy time; decreases in patient transport trip times; and increases in the number of patient discharged by noon.

P.S. Learn even more about Ann’s experience with achieving compliance with The Joint Commission’s patient flow recommendation in the Winter 2018 issue of Patient Flow Quarterly.

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Categories: Client Success, Patient Flow, TeleTracking

Sarasota Memorial Health Care System Maximizes Operating Room Suites

Charlotte Damato, Lean-Six Sigma Quality Coach for Sarasota Memorial Health Care System [SMH] in Sarasota, Florida joins us for this episode of the Patient Flow Podcast.  Damato discusses how increased demand impacted SMH and led to the decision to improve the efficiency of their existing 34 operating room suites. Through a combination of TeleTracking’s Clinical Workflow™ Suite, Lean techniques and process redesign, and staff development, SMH increased on-time surgery starts, decreased OR turnover time and increased utilization.

Episode Breakdown:

  • Key factors that needed to be addressed were the redesign of OR processes; availability of equipment and instrumentation for surgeons to start on time; and improved communication between pre-op and OR suites.
  • Almost immediately the number of phone calls from the OR to the peri-operative area dropped because staff could see every patient who was either in registration, or in surgery check-in.
  • Surgeons were engaged in the process and committed to its success.
  • Collaboration with the Manager of Transport in getting the first cases of the day where they need to be in a timely manner.
  • Expansion to the catherization lab and endoscopy areas in 2018.

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Categories: Client Success, Patient Flow, TeleTracking

Innovative Interventions Lead to Improved Patient Flow I Part Two

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

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Categories: Client Success, Patient Access, Patient Flow

Innovative Interventions Lead to Improved Patient Flow I Part One

Hope Stack, System Flow Administrator and Harmony Robinson, Nurse Analyst at Palmetto Health in South Carolina joins us for this episode of Patient Flow Podcast.  Hope and Harmony discuss the challenges Palmetto was facing, including a lack of centralized bed placement, steadily increasing ED and PACU hold times, along with length of stay issues—and how by collaborating with Advisory Services and integrating best practices they were able to improve throughput and serve more patients.

Episode Breakdown:

  • Palmetto had TeleTracking, but was not fully realizing its potential.
  • A multidisciplinary team was formed to identify best practices, and focus on opportunities within EVS and transport to improve patient flow. The technology solutions included Access Management, Capacity Management and Analytics.
  • Communication and transparency increased when silos were broken down and collaboration increased.
  • Executive leadership has been critical to the success of the technology and process improvement initiatives—they are providing the resources and the opportunities to really highlight what needs to be done within the organization.
  • Accountable Care Units were introduced—with a focus on interdisciplinary rounding—to help get the right patient to the right bed, the first time.

P.S. Hope and Harmony were featured on a recent webinar on “Interdisciplinary Patient Centered Care Rounding/Optimization through TeleTracking’s Advisory Services.” Click here to watch the on-demand recording.

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Categories: Client Success, Patient Access, Patient Flow, TeleTracking

Patient Volumes on the Rise with Transfer Center Technology I Part One

Elisa Ayers, Director of Patient Placement Center, Baylor Scott and White Health  joins us on this episode of Patient Flow Podcast.  Elisa discusses the strides BS&W has made since opening their transfer center in 2009 in order to streamline and improve the patient transfer experience for patients, physicians and hospital staff.

Episode Breakdown:

  • BS&W focused on in-patient volume first, which taught them a lot about building relationships with physicians, understanding what it was that they were looking for, and what they needed to make a decision about bringing a patient into the healthcare system.
  • There has been a shift in perceptions about what a community medical center can provide making it possible to keep patients in their community rather than sending them to the Dallas campus.
  • An executive committee was formed to look at the transfer center process as a whole.
  • BS&W has started the process of centralizing patient placement which will provide quicker access to bed availability at the different campuses.

P.S. Elisa was recently featured in our Summer 2017 Issue of Patient Flow Quarterly™. Click here to download the article.

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Categories: Client Success, Command Center, Patient Access, Patient Flow, TeleTracking, Uncategorized

The Role of Client Success Management at TeleTracking

Tammy Moore, Vice President, Client Success Management for TeleTracking joins us for this episode of  Patient Flow Podcast. Tammy shares her thoughts on the evolution of the Client Success Management program and how it helps clients realize the full potential of TeleTracking’s patient flow solutions.

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Categories: Center of Excellence, Client Success, TeleTracking, TeleTracking Experts
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