James Waddell, Transit Support Services Manager, Moses H. Cone Memorial Hospital joins us for this episode of Patient Flow Podcast to discuss the role that hospital transport plays in an effective patient flow strategy.
- Executives at Moses Cone decided to implement a centralized model to streamline transport services. TeleTracking’s TransportTracking solution provided the analytics and productivity tools to improve both care management and the patient experience.
- Healthcare operations improved with the inclusion of Apple iPods, resulting in transport times dropping to 19 minutes.
- It’s important that the experience is as comfortable as possible for patients and to make sure things are handled smoothly and properly. From a customer service standpoint, the transport team is focused on improving patient satisfaction whenever possible.
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TeleTracking’s Karlin Miller, Director, Market Development and Tom Perry, Product Manager, join us on this episode of the Patient Flow Podcast to discuss Community Placement―the newest addition to TeleTracking’s suite of capacity management solutions. Karlin and Tom discuss how Community Placement is expanding TeleTracking’s reach beyond the walls of the hospital and into the post-acute space.
- Community Placement creates a seamless pathway between the hospital and the skilled nursing facility, acute rehab facility, or any other post-acute offering. This pathway promotes continuity of care, which is critical to providing positive outcomes.
- The benefit to acute care providers is the ability to open up more capacity, for more patients, sooner than they could have previously.
- The benefit to post-acute providers is increased visibility and the ability to create a stronger relationship within a healthcare network.
- Patients and families benefit from the streamlined process, reduced stress and anxiety, and lower wait times.
P.S. To learn more about the benefits of Community Placement, download our data sheet!
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Betty Sopko, IT Manager, Business Applications with University Hospitals [UH], joins us for this episode of the Patient Flow Podcast. Betty discusses UH’s shift to a “just say yes” culture, increasing the placement of low-acuity patients at their community hospitals and implementing a centralized patient placement model.
- The centralized patient placement center was established a few miles away from the main hospital. Executives were highly engaged in the process and effective design of the space was a priority.
- Analytics and system-wide access to dashboards has increased visibility and transparency. Access to data drives all staff members to look for ways to constantly improve processes and strive to provide the best possible care for their patients.
- TeleTracking’s Advisory Services team provided support throughout the implementation process and continues to be active and involved in patient flow councils at each of the hospitals.
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Deb Kaczynski, Managing Consultant with TeleTracking’s advisory services team, joins us for this episode of the Patient Flow Podcast. Deb discusses that while creating capacity early in the day in order to accommodate and reduce wait times for ED (emergency department) arrivals and PACU (post-anesthesia care unit) patients, it’s also important to be mindful of putting too much pressure on valuable hospital resources.
- The science of Queuing Theory and the Utilization Curve
- Patient Transport and Environmental Services staff end up being overextended in order to move patients and clean rooms
- Evidence suggests that with all this activity, corners may be cut and mistakes may be made
- A more effective approach involves staggering patient discharges over a 24-hour cycle and focusing on the timely transitioning of just a few appropriate patients earlier in the day.
P.S. To learn more about the benefits of staggering patient discharges over a 24 hour cycle, check out Deb’s recent blog.
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