At the University of New Mexico Health System cultural change leads to improved patient flow and patient care.
Geographically, New Mexico is the fifth largest state in the United States and home to 2 million residents. Healthcare needs for this vast population are served by 28 acute care hospitals, nine of which are critical access hospitals having 25 beds or less. UNM is the state’s flagship facility, providing the only level one trauma center, the only safety net hospital, and the only academic medical center.
The system uses TeleTracking to manage patient flow and provide timely access care. However, in 2014, things were very different, very taxing and all manual. “We knew something needed to change,” says Dr. Irene Agostini, Chief Medical Officer.