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Patient Flow Podcast

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Category Archives: Patient Flow

A Robust Patient Flow Strategy Drives Improvements at Sharp HealthCare

San Diego’s Sharp HealthCare, a six-hospital system, operates with the mission to improve the health of everyone they serve. As a not for profit facility, their resources are dedicated to delivering the highest quality patient-centered care, the latest medical technology and superior service.

Janet Hanley, Vice President Patient Technology, Innovation, Efficiency, discusses how a robust patient flow strategy has helped Sharp improve visibility, accountability and overall patient satisfaction.

Episode Breakdown:

  • Sharp’s patient flow goals included finding ways to move patients through the system more efficiently, maximizing the use of technology, and using real-time data to drive decision making.
  • Sharp was also focused on asset management—making it easier to find the right asset for the right patient, while also ensuring that too many or too few of any asset isn’t purchased.
  • Sharp was faced with not knowing what was going on at each hospital—and since they didn’t know, the inclination was to say no to incoming patients.
  • The implementation of their Centralized Patient Placement Center has been successful at getting patients in, decreasing wait times, and improving discharge efficiency.


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Categories: Patient Flow, Video Podcast

Market Pulse – Focus, Strategy, Adaptability

Tim Chapman, Executive Healthcare Advisor joins us on this episode of Patient Flow Podcast to share his thoughts on how now, more than ever, it’s important to stay focused on the key imperatives that drove successful results in 2016.

Episode Breakdown:

  • There has been more change affecting healthcare in the last 20 years than in the previous 200 years.  And the speed by which that change is occurring is also increasing.
  • Strategy is a very dynamic, real-time process that requires constant and continuous monitoring and adaptation.
  • There are five broad process dimensions that health systems will need to master well:
    • Making money while taking risks
    • Clinical cost management to attain superior cost quality and safety outcomes
    • Total non-labor cost management including a holistic assessment
    • Patient flow throughout the entire continuum
    • Systematic elimination of waste and wait times

P.S. Tim was recently featured in the Spring 2017 issue of our “Patient Flow Quarterly” publication. Click here to download your copy today!

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Categories: Patient Flow, TeleTracking, Uncategorized

Univ of IL at Chicago Health Improves Communications and Decreases Boarding Times

Part of the University of Illinois at Chicago (UIC), UI Health is a 495-bed tertiary care hospital, with 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers.   Lisa Potts, the system’s Senior Director of Patient Care Services, joins us on this episode of Patient Flow Podcast to discuss how UI Health has improved patient throughput by integrating Ready-to-Move functionality into their workflows.

Lisa talks about:

  • How taking a bird’s eye view of hospital operations, she saw opportunities to use technology to improve patient flow.
  • Using Ready-to-Move to standardize nursing hand-off processes led to efficiency with bed assignments.
  • The education strategy they used to engage employees and encourage adoption.
  • How shortly after implementation they experienced a 40% decrease in boarding time.

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Categories: Patient Flow, TeleTracking

Advocate Good Samaritan Hospital – Increased Visibility Drives Improved Patient Throughput

Advocate Good Samaritan Hospital [part of Advocate Health Care] in Downers Grove, IL is a 324-bed community hospital, which operates as the only Level 1 Trauma Center in DuPage County.  The hospital has received Magnet® recognition for nursing excellence and is the only healthcare organization in Illinois to earn the prestigious Malcolm Baldrige National Quality Award for performance excellence.

Roz Lumpkin, Clinical Bed Management Coordinator and Site Administrator for TeleTracking, joins us on this episode to discuss how they have improved visibility and communications.  Specifically,

  • How the nursing portal has become a communications tool, and the positive impact that it’s had on how nurse’s do their daily rounds
  • The dramatic improvements they have seen related to ED bed request to patient occupy and transport trip times

To learn even more about the great work being done at Advocate Good Samaritan, check out the Spring 2017 issue of Patient Flow Quarterly.  Download your copy today!

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Categories: Patient Flow

Stewardship of Clinician Time and Energy: an interview with Dr. Scott Newton

A value-based work strategy helps ensure that clinicians’ valuable time and energy is being used most effectively.  By adopting the right enabling technologies, clinicians’ time can be shifted away from tasks like looking for equipment, and refocused on providing engaged care at the bedside.  Other benefits include enhanced patient-clinician communication, timely care and better outcomes.

Episode Breakdown:

  • Clinician time and energy is extremely valuable—and that’s why it’s so important that it’s used efficiently to provide excellent patient care.
  • Clinicians are saturated with operational issues such as searching for equipment and searching for clean beds. By using enabling technology, such as real time location services and automating the patient placement process, the task load is reduced and they can focus on the clinical needs of patients.
  • Effective organizational patient flow positively impacts staff satisfaction, as well as the overall patient experience and their satisfaction.

Listen to Episode 1 and Episode 3 of this 3-part podcast.

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Categories: Patient Flow, TeleTracking, TeleTracking Experts, Webinar

Timeliness of Care: an interview with Dr. Scott Newton

Value-based care provides improved outcomes at the same or reduced costs—and in order to achieve those outcomes, a high level of process reliability is essential.  This is done through a combination of people, technology, equipment, supplies and process that leads to consistency—and an environment where it’s possible to deliver highly reliable outcomes.

Spend some time today with Scott Newton, DNP, RN, MHA, EMT-P, Vice President of Care Model Solutions at TeleTracking—and a patient flow expert with 25 years of clinical experience who will share his experience with this care model and how to achieve positive outcomes at your organization. 

Listen to Episode 2 and Episode 3 of this 3-part podcast trilogy.

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Categories: Patient Flow, TeleTracking, TeleTracking Experts, Webinar

Rapid Improvements Lead to Positive Patient & Caregiver Experience

McLeod Health is a seven hospital system with 931 acute licensed beds serving more than one million people in Florence County, SC.   In the latest episode of Patient Flow Podcast, Lee Wallace, a former EMT and the Director of Patient Flow, shares how the health system has used rapid improvement events to positively impact their patient flow strategy.  Lee also discusses how:

  • Prioritizing patient discharges is critical to creating capacity for new patients.
  • Precision patient placement is leading to dramatic decreases in the number of internal patient transfers.
  • Physicians are now speaking the same language as nurses, nurses are speaking the same language as case managers, and case managers are speaking the same language as both.

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Categories: Patient Flow

New Ways to Serve All – UNM Health System

At the University of New Mexico Health System cultural change leads to improved patient flow and patient care.

Geographically, New Mexico is the fifth largest state in the United States and home to 2 million residents.  Healthcare needs for this vast population are served by 28 acute care hospitals, nine of which are critical access hospitals having 25 beds or less.  UNM is the state’s flagship facility, providing the only level one trauma center, the only safety net hospital, and the only academic medical center.

The system uses TeleTracking to manage patient flow and provide timely access care.  However, in 2014, things were very different, very taxing and all manual.  “We knew something needed to change,” says Dr. Irene Agostini, Chief Medical Officer.

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Categories: Patient Flow

The Essentials: 2017 Regulatory and Compliance Requirements for Patient Flow

2017 is right around the corner and there are new regulations and requirements that will have a direct impact on patient flow.  Spend some time with Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA, Sr. Director, Accreditation Education Programs, Vizient, Inc. and learn about the essential regulatory and compliance requirements for patient flow.

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Categories: Patient Flow, Webinar