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Patient Flow Podcast

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Category Archives: Uncategorized

Patient Volumes on the Rise with Transfer Center Technology I Part One

Elisa Ayers, Director of Patient Placement Center, Baylor Scott and White Health  joins us on this episode of Patient Flow Podcast.  Elisa discusses the strides BS&W has made since opening their transfer center in 2009 in order to streamline and improve the patient transfer experience for patients, physicians and hospital staff.

Episode Breakdown:

  • BS&W focused on in-patient volume first, which taught them a lot about building relationships with physicians, understanding what it was that they were looking for, and what they needed to make a decision about bringing a patient into the healthcare system.
  • There has been a shift in perceptions about what a community medical center can provide making it possible to keep patients in their community rather than sending them to the Dallas campus.
  • An executive committee was formed to look at the transfer center process as a whole.
  • BS&W has started the process of centralizing patient placement which will provide quicker access to bed availability at the different campuses.

P.S. Elisa was recently featured in our Summer 2017 Issue of Patient Flow Quarterly™. Click here to download the article.

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Categories: Client Success, Command Center, Patient Access, Patient Flow, TeleTracking, Uncategorized

TeleTracking’s Migration to the Cloud

Michael Coen, TeleTracking’s Vice President, Engineering, joins us for this episode of Patient Flow Podcast.  Coen discusses TeleTracking’s process of migrating to the Cloud and how these advancements are benefiting clients.

Episode Breakdown:

  • We started the migration to the Cloud two years ago with the launch of the TeleTracking IQ platform and are making good forward progress.
  • We’ve integrated several of our on-premise solutions, so that they are compatible with our Cloud offerings.
  • The Cloud is scalable―as an organization grows, the Cloud grows with it. In addition, its centralized environment improves security.
  • Migration to the Cloud is tailored to the specific needs of clients depending on what pieces of software they already have their environment.

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Categories: Uncategorized

Saving Lives: Just Another Day at the Office for Joy Avery

On today’s episode of The Patient Flow Podcast, we meet Joy Avery, Vice President of Clinical Strategy at TeleTracking. Joy talks about her nursing background and how a personal crisis with her twin daughters led her to eventually implement the Transfer Center at North Mississippi Medical Center and to become a leader in patient flow strategy.

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Categories: TeleTracking Experts, Uncategorized

TeleTracking’s New Head of Customer Experience Lays Out Vision

Katie Romano, TeleTracking’s new Head of Customer Experience, joins us on this episode of Patient Flow Podcast, to share her thoughts on the customer-centric culture at TeleTracking and the steps she and her team are taking to engage customers and focus on positive outcomes.

Episode Breakdown:

  • The role involves taking a macro view of customer experience and looking for opportunities to improve
  • The overarching goal is to create a first class, own-able customer experience across the patient journey and help clients move from their initial objectives to the next step in the process
  • TeleTracking’s Center of Excellence and Best Practices are the cornerstones of our patient experience. Combined, it gives clients a set of objective of criteria to judge their performance.
  • A preview of what to expect at TeleCon17.  For more information, click here to visit the conference website.

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Categories: Uncategorized

Adventist Health Glendale—Transfer Center Drives a Direct Admit Surge | Part Two

Adventist Health Glendale [AHG] is the go-to provider for holistic health and wellness in California’s San Fernando Valley.  They are also the largest provider with 515-beds, 800 physicians, 2,400 associates and 1,100 volunteers.

Cynthia Norman-Bey, Director of the Customer Experience and Marina Chakhalyan, Nursing Operations Data Analyst join us for a two-part episode of Patient Flow Podcast to discuss the AHG transfer center and the positive impact it is having on patient care.

Cynthia and Marina detail:

  • The communities they serve and the competitive environment they face
  • The role that Transfer Center Service Coordinators and House Supervisors play in the transfer process
  • The tactics they used to help break down silos between departments, and encourage engagement amongst the staff
  • How they manage physician relations
  • How they are using reporting capabilities to drive performance improvements

P.S. Cynthia and Marina were recently featured in the Spring 2017 issue of our “Patient Flow Quarterly” publication. Click here to download your copy today!

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Categories: Uncategorized

Market Pulse – Focus, Strategy, Adaptability

Tim Chapman, Executive Healthcare Advisor joins us on this episode of Patient Flow Podcast to share his thoughts on how now, more than ever, it’s important to stay focused on the key imperatives that drove successful results in 2016.

Episode Breakdown:

  • There has been more change affecting healthcare in the last 20 years than in the previous 200 years.  And the speed by which that change is occurring is also increasing.
  • Strategy is a very dynamic, real-time process that requires constant and continuous monitoring and adaptation.
  • There are five broad process dimensions that health systems will need to master well:
    • Making money while taking risks
    • Clinical cost management to attain superior cost quality and safety outcomes
    • Total non-labor cost management including a holistic assessment
    • Patient flow throughout the entire continuum
    • Systematic elimination of waste and wait times

P.S. Tim was recently featured in the Spring 2017 issue of our “Patient Flow Quarterly” publication. Click here to download your copy today!

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Categories: Patient Flow, TeleTracking, Uncategorized

Centralizing Command: Achieving Outcomes Against the Odds at UAB Medicine

UAB Medicine in Birmingham, Ala. is a 1,157-bed academic medical center that manages 50,000 annual admissions, 130 surgeries a day across 57 OR suites, as well as 300 ED visits each day.  Brittany Lindsey, UAB Medicine’s Director of Patient Flow, joins us on this episode of Patient Flow Podcast to discuss how UAB developed a strategic patient flow plan and centralized patient placement center to address their capacity challenges.

Brittany details:

  • The three success factors to a successful roll-out.
  • How to organize an effective daily patient flow huddle.
  • Encouraging buy-in to the new way of doing things.

*P.S. UAB was recently featured in the 4th edition of our “Patient Flow Quarterly” publication. Click here to download your copy today!*

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Categories: Command Center, TeleTracking, Uncategorized

Nursing & IT – Collaborating and Transforming Care

St. Joseph Hospital is a 463 bed Catholic nonprofit hospital located in Orange County, CA (part of St. Joseph Health System which is a 15 hospital system).  Hospital leadership knew something had to be done to address left without being seen, ED diversions, delayed patient discharges, etc. in order to streamline care.

In this episode you’ll hear from Carmen Ferrell, Executive Director of Nursing, and Paul Anthony Tuccio, IT Operations Manager, and their unique collaboration to improve the metrics above.  In less than two years they’ve drastically moved the needle – improving discharge times, LWBS, bed turn times, readmission rates and patient satisfaction scores.

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Categories: Uncategorized

RTLS Patient & Staff Tracking at The Royal Wolverhampton NHS Trust

In this episode of the Patient Flow Podcast we sat down with Clare Nash, Clinical Programme Manager at The Royal Wolverhampton NHS Trust (RWT).  RWT has been using RTLS as an enabling technology (integrated with TeleTracking’s Capacity Management Suite) to locate, in real-time, thousands of assets, hundreds of patients and more than 4,000 caregivers.  Their results after three years are quite astonishing:

  • Awarded the Patient Safety and Care Award for their Safe Hands program
  • Tracking the performance of more than 4,000 clinical staff
  • Time to find a tagged asset is less than 25 seconds
  • 75% of discharged patients leave their RTLS wrist badges in a drop box before leaving the hospital – automatically notifying housekeeping to clean the bed

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Categories: Uncategorized

TeleTracking’s Chris Johnson on TechVibe Radio

TeleTracking’s Chris Johnson, Chief Solution Officer, was recently interviewed (January 6, 2017) by Audrey Russo and Jonathan Kersting of TechVibe Radio, the Pittsburgh Technology Council’s weekly show.  Chris talked about the complete transparency and visibility that TeleTracking provides across the continuum of care—solutions that give time back to caregivers and make it possible for them to do the work that’s their true calling.  He also discussed our mission-oriented culture and the entrepreneurial spirit that drives us to ensure that no one will ever wait for the care they need.

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Categories: Uncategorized
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