Elisa Ayers, Director of Patient Placement Center, Baylor Scott and White Health joins us on this episode of Patient Flow Podcast. Elisa discusses the strides BS&W has made since opening their transfer center in 2009 in order to streamline and improve the patient transfer experience for patients, physicians and hospital staff.
- BS&W focused on in-patient volume first, which taught them a lot about building relationships with physicians, understanding what it was that they were looking for, and what they needed to make a decision about bringing a patient into the healthcare system.
- There has been a shift in perceptions about what a community medical center can provide making it possible to keep patients in their community rather than sending them to the Dallas campus.
- An executive committee was formed to look at the transfer center process as a whole.
- BS&W has started the process of centralizing patient placement which will provide quicker access to bed availability at the different campuses.
Listen to this episode:
Elisa Ayers LMSW, CCM
Director, Patient Placement Center